The Ombudsman’s responsibility is to protect the rights of residents and assure fair and quality treatment in long-term care facilities. These facilities include nursing homes and personal care homes (often called Assisted Living Facilities and Board and Care Homes in some areas). 

The Long-Term Care Ombudsman Can:

  • Help residents and their family know their rights.
  • Talk with the facility staff to ensure residents’ wishes and rights are respected.
  • Work with the facility to give residents the best care and services.
  • Provide information about selecting a long-term care facility, eligibility criteria, residents’ rights, and other services for the elderly.
  • Mediate between residents, family members, and facility staff about resident rights.
  • Identify, investigate, and resolve complaints by, or on behalf of, long-term care facility residents.
  • Help identify additional resources inside or outside of the facility.


Ombudsman volunteers are essential people in the Ombudsman Program.  An Ombudsman volunteer must have skills in communication, empathy, and good judgment. They report directly to the Community Long-Term Care Ombudsman.  We have two types of volunteer opportunities available.  Click on them below to find out more information.

For more information or to volunteer, call 1-800-AGE-LINE (1-800-243-5463) or email info@EastAlabamaAging.org

Click here to see an article about the Alabama Ombudsman program.

More information can be found about Long-Term Care by visting http://theconsumervoice.org/

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